Due to potential communication issues during the payment process, there may be a delay in receiving your purchased items.
If the item has not been delivered, please try reconnecting to the game and tap the same product in the shop again. This usually resolves the issue and the item will be delivered accordingly.
If the problem persists and the item is still not received, please contact our customer support team. You may either attach a screenshot of your order receipt from the payment platform, or provide the following payment details:
Example of Order Information:
Order Number: GPA.0000-0000-0000-00000
Item Name: Item Name 01
Purchase Amount: USD 0.99
Purchase Time: 2025.01.01 01:01 AM (UTC)
You inquired about the payment amount.
You can click the Gmail in the list of applications on your device to check the payment details used for Goldwing Game.
■ AndroidGet into Google Wallet (http://www.Google.com/wallet/) then you can entering your Gmail account and check the order number after selecting the problem mail.
You can cancel your subscription within 7 days of purchase for products that can be withdrawn.Please contact us by filling out the following information through the [Support/Inquiry].
．Goldwing ID：．Payment number (Gmail account in case of Google Market):．Payment number holder : ．Carrier/Downloaded store name :．Payment date and amount : ．Order number(Order ID) :
* How to check Order number(Order ID)
Google Play1. Access to Google Pay(（pay.Google.com）2. Click the menu button at the top left3. Confirm the payment in the [Transaction History] menu
One Store1. Access to One Store2. Click the menu button at the top left.3. Click the purchase history menu button.
※ Please understand that the order number (Order ID) must be checked when registering at the customer center.※ Please also understand that payment cancellation or refund processing may not be possible depending on the market''s policies.
We will guide you on how to set up functions to prevent payments regardless of your intention, such as children, family members, or acquaintances.
■ How to set it upSign in PLAY store(Google store) and get in to menu page - Options - Use PIN when purchasing/filter content.
You can set detailed usage restrictions using the above functions.
Please prevent unexpected payments in advance by requesting to block small payments and blocking content by calling 114 customer center or the website of the carrier you use.
When downloading and installing the game, the download may not proceed due to the installation file size (capacity) and network environment setting.
■ Cannot download in Android system1. When downloading from Wi-Fi- Please download in a stable Wi-Fi environment.Downloads may be delayed or not progressing if you are moving or downloading from unstable Wi-Fi.
2. When downloading from LTE-Please uncheck the download check using only Wi-Fi as shown in the picture below. If you don''t check it out, you can''t download it without Wi-Fi.
3. Check the Android version- In the case of Android devices, download is not possible if the OS version is less than 3.0, so please proceed with the download after upgrading the OS.
It may be difficult to use the game if the memory storage space of the device being used is insufficient or if the network environment is not well.
We recommend that you make sure enough memory space by deleting unnecessary applications, and we also recommend using the game in a place with a good network environment as much as possible.
If the game is not still run smoothly afterwards, please follow the instructions below to reinstall the game.
■ Android devices-[Home] - Click [Settings] - Click [Apps] - Select [Goldwing Game] - Click [Storage] - Click [Clear cache] and [Clear data] - Restart your phone - delete the game and download again
VIP Points are automatically earned from in-game purchases, with the amount varying by item and purchase.
Spend at least 0.99 USD on gold items to get 10 VIP Points (some items may not apply).
Your points are valid until the end of the following month, so use them before they expire!
Your VIP level adjusts monthly based on your total accumulated points. Points earned through payments instantly update your VIP level, granting immediate access to benefits.
The coupon redemption feature in Gold Wing is currently available only on Android devices. iOS users can redeem coupons via an external link.
【For Android Users】
Open the Gold Wing app → Tap the gear icon (Settings) at the top right → Select “Coupon” at the bottom left → Enter your coupon code → Tap “Redeem”
【For iOS Users】
Visit the coupon redemption page: https://coupon.goldwingGame.com/ → Enter your account’s PUID and coupon code → Tap “Redeem”
※ Each coupon can only be redeemed once. Duplicate use is not allowed.
※ Rewards will be sent to your in-game Storage Box. Please note that the Storage Box can hold up to 100 items.
※ Coupons have different expiration dates, so please make sure to redeem them before they expire.
Goldwing game does not directly store or manage your account ID or password.
The ID you use to log into the game is linked through the platform account you connected with (such as Facebook, LINE, etc.).
Therefore, if you forget your ID or password, please visit the respective login platform (e.g., Facebook, LINE) to check or recover your account information.
You can check your member code from the game lobby.
Please follow the steps below:
Tap the Settings button (gear icon) at the top right → Your Member Code will be displayed in the middle-left section of the screen.
If you need to copy your member code, simply tap the Copy Code button next to it for easy access.
To recover your deleted account, we will need some additional information for verification purposes. We kindly ask for your understanding, as we are unable to proceed based on the inquiry alone.
Please provide as much of the following information as possible:
Nickname of the deleted account
Date of account registration and deletion
In-game assets owned (e.g., gold, chips, etc.)
Payment receipts (e.g., Google or Apple transaction records)
Once you have this information ready, please contact our customer support team. We will review your request promptly and assist you with the account recovery process.
Goldwing Game always listen to users'' valuable opinions to provide a better game environment.
If you have any ideas or suggestions, please use [Submit an Inquiry] in 'Support/Inquiry' at the bottom of the Option.We will review your comments and try to accommodate them as much as possible.
It is an event that you can get the bonus by playing 10 games in each games in Goldwing Game.
You can participate once a day, and you can Receive bonus up to 100 games.
Please noted that daily bonus will reset every day at UTC-21:00.
This is a bonus that pays 5 billion chips and 50 gold every 30 minutes every day.Every day from UTC- 11:00 ~ UTC- 15:00, you will get the bonus twice.
Pay back is an events in 3 types of baccarat and blackjack at Goldwing Game.the gauge rises only by the amount bet on each channel, and bonus will pay when the gauge is achieved 100%.
It is the rule that Gold will be given in a combination of your first two cards and the dealer''s open card.
3 cards with number ''8'' and have same pattern = 100 dividend3 cards with number ''8'' and have different pattern = 40 dividend2 cards with number ''8'' and have same pattern = 30 dividend2 cards with number ''8'' but have different pattern = 10 dividend
It is the rule that Gold will be given in a combination of your first two cards and the dealer''s open card.
2 cards with same number and pattern. = 25 dividend2 cards with same number and color. = 12 dividend 2 cards with same number but have different pattern and color. = 6 dividend
It is free for using the basic game of Goldwing Game.
However, the game is provided as an online service using the wireless Internet (3G/LTE/Wi-Fi, etc.). Data may be charged depending on the carrier''s internet plan when playing the game.Please note that excessive charges may apply if you are not on the unlimited wireless internet plan. We recommend that you use the Wi-Fi that does not incur additional data charges.
Also, please note that products that can be purchased at the instore are provided for a fee.
While playing Gold Wing, a portion of your earned gold will be automatically saved into your Vault as bonus rewards.
Please note that the Vault is not for depositing gold manually—it is for withdrawing accumulated gold only.
【How to Use the Vault】
Where to find it: In the main lobby, next to your gold display, tap the Vault icon
How to withdraw: Tap the Vault icon to withdraw your accumulated gold
After withdrawal: The gold will be automatically added to your current gold balance
※ The Vault functions with automatic accumulation—manual deposits are not available.
※ Be sure to check your Vault regularly to claim your bonus gold earned through gameplay!
You can log out of the game in the following ways.
1. Touch the Option button(gear wheel) - Click the logout at the bottom right2. Profile page - Click the ? button on the right side of the nickname -Click the power icon on the right side of ID
When you log out, you will be moved to the login page, and you can access to another account after selecting the login type.
Baccarat uses 4 patterns of cards, each with numbers from 2 to 10, J, Q, K, and A. The Player and the Banker are dealt cards, and the side with a total of cards closer to 9 wins.All participants can place bets on either the player side or the banker side. If both sides are expected to draw, bet on a tie.◈Calculation of cards
A. Number 2 ~ 9 cards are calculated as the same numbers that it appeared.B. The 10, J, Q, and K cards all count as 10.(Due to the maximum number of baccarat is 9,10 is treated as 0 )C. A card is counted as 1.
Baccarat Tiger 6 is a game which the rule Tiger 6 is added to Baccarat''s basic rule.
Here is the rule of Tiger :
[Tiger]If Banker win 6 with 3 cards, it dividend payout 11 from betting amount.If Banker win 6 with 2 cards, it dividend payout 11 from betting amount.
[Big Tiger]If Banker win 6 with 3 cards, it dividend payout 50 from betting amount.
[Small Tiger]If Banker win 6 with 2 cards, it dividend payout 22 from betting amount.
[Tiger Pair]Player''s and Banker''s cards have the same number. = 100 dividendPlayer''s and Banker''s cards have different number. = 20 dividendOne pair between a player and a banker. = 4 dividend
[Tiger Tie]Tie in 6 = 35 divided
[Tie]Tie = 8 divided
Baccarat Tiger 6 is a game which the rule Fabulous4 is added to Baccarat''s basic rule.
If Player win 4, it dividend payout 50 from betting amount.If Banker win 4, it dividend payout 25 from betting amount.
[Fabulous Pair] 2 cards with same pattern. = 1 dividend2 cards with same number. = 4 dividend2 cards with same number and pattern. = 7 dividend
Blackjack uses 4 patterns of cards, each with numbers from 2 to 10, J, Q, K, and A. The player and the dealer are dealt cards, and the side with a total of cards closer to 21 wins.
When the first two cards are A and 10 (10, J, Q, K), it is called Blackjack for the configuration.
◈Calculation of cards
A. Number 2 ~ 9 cards are calculated as the same numbers that it appeared.B. The 10, J, Q, and K cards all count as 10.C. A card can be counted freely with the number 1 or 11.
Slot Event Coins are special coins that allow you to enjoy Goldwing slots for free. You can earn them by participating in events or as rewards.
When you select a slot game and start playing, the event coins you have will automatically be used instead of gold for your bets.
You can freely use event coins regardless of the slot type or bet amount.
Any winnings earned while playing with event coins will be automatically converted into the same amount of gold and added to your balance.
It means that you take 4 more cards and your hand becomes 6 cards, and it must not burst.When you win Six card Charlie,it dividend payout according to the number of cards as shown below.
6 cards: 2 dividend7 cards: 4 dividend8 cards: 8 dividend9 cards: 16 dividend10 cards: 32 dividend11 cards: 64 dividendmore than 12 cards: 128 dividend
To change your in-game nickname, you must purchase a nickname change ticket from the in-game store.
If you look at the card closely, you can tell the Spade J and Heart J have their faces turned sideway,so it can see only one eye.Therefore, these 2 cards are called one eyed jacks.
A combination of A with the same pattern as One Eyed Jack will be seen as a higher-grade black jack and can get twice the betting amount.
A part of the dealer fee is accumulated as a jackpot amount, you can get the Jackpot by winning the game with Royal Straight Flush.
Jackpot pay will be change by the number of players.7~9 = 100% 5 ~ 6 = 70% 3 ~ 4 = 50%
If you have forgotten the password for the gold gift feature, please feel free to contact our customer support, and we will assist you with resetting it.
Goldwing securely encrypts your personal information, so we are unable to view your password directly.
After the reset, please log back into the gold gift menu to set a new password.
Goldwing offers a feature that allows you to send and receive gold gifts with your friends, making your gameplay experience more interactive.
Here’s how to use it:
How to send gold gifts
Click the “Gold Gift” icon in the main lobby.
When using it for the first time, please set a password for your gift box.
Once inside, you can send gold gifts, claim received gold, and check your sent/received gift history.
Sending limits
The daily and weekly sending limits for gold gifts vary depending on your VIP level.
You can check the limits for each VIP level on the [VIP Level Page].
In Goldwing, you can earn free gold by watching ads.
You can watch up to 10 ads per day and earn up to 50,000 gold daily.
The ad watch count resets daily at 21:00 UTC.
If you prefer to receive rewards immediately without watching ads, you can purchase the “Ad Removal Gold Package.”
With this package, you can claim rewards instantly without ads and also receive an additional 5,500 gold.
The ad removal feature is valid for 7 days from the time of purchase, and your previous ad watch count will not be reset upon purchase.
※ Please note: Using multiple accounts on one device or watching ads through abnormal means may result in rewards not being granted or limits on ad views.
The Slot Tournament is a competitive mode added to the regular slot games, where players compete for the highest score within a fixed number of spins.
You can enter by paying a gold entry fee, and entry is only allowed after the tournament has started. Reservations are not possible, and once entered, cancellations are not allowed.
Upon entry, you receive a set number of spins to accumulate your score. If you leave the game and re-enter during play, your remaining spins and score will be preserved.
After using all spins, you can rejoin the same tournament by paying the entry fee again. Multiple attempts are allowed, but only your highest score will be recorded.
After the tournament ends, there is a 1-minute settlement period before final rankings are confirmed and prizes are awarded to top players. You can check the results in the lobby by clicking the “View Results” button.
Prizes consist of a guaranteed base prize (GTD) plus a jackpot that grows with the number of participants — the more players, the higher the prize pool.
A Club is a community where you can make friends within the game. Anyone can join freely, while the Club Leader must be at least VIP1.
It is also a system that allows members to accumulate and manage gold through gameplay.
To create a new Club, you must not be currently a member of any other Club and must have a payment history.
Club Features:
Gold accumulation: Automatically accumulated based on members’ gameplay
Club level: Different levels have different accumulation limits
Gold withdrawal: Managed by the Club Leader, who has withdrawal authority
How to join a Club:
You can send a join request or accept an invitation from the Club Leader.
Joining requires approval from the Club Leader to become a member.
Currently, Goldwing is a social casino game and does not offer cash withdrawal functionality.
We highly value our players’ feedback and suggestions and continuously update the game to provide a more comfortable and enjoyable gaming experience.
We will keep doing our best to bring you diverse content and enhanced convenience. Thank you for your continued support!
You can contact us by accessing the Gold Wing Game.
■ How to Inquiry?[Login to Goldwing Game and Click the Option(gear wheel)first and click 'Support/Inquiry' ]
Please write down the futher information that can identify you and the details of inquiry, that will help us to answer your questions more faster and correctly.
If you are unable to contact the customer center 1:1 inquiry,please contact us by e-mail to the address below using the e-mail account you are using.
cs@mocatree.com
You can set up the push function from through the setting of the Goldwing Game.
■ How to set up the push function?[Login to Goldwing Game and Click the Option(gear wheel)first and set up through the checkbox. ]
■ Note※ If the push message is set to Uncheck, the push will not be sent.
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