Due to potential communication issues during the payment process, there may be a delay in receiving your purchased items.
If the item has not been delivered, please try reconnecting to the game and tap the same product in the shop again. This usually resolves the issue and the item will be delivered accordingly.
If the problem persists and the item is still not received, please contact our customer support team. You may either attach a screenshot of your order receipt from the payment platform, or provide the following payment details:
Example of Order Information:
Order Number: GPA.0000-0000-0000-00000
Item Name: Item Name 01
Purchase Amount: USD 0.99
Purchase Time: 2025.01.01 01:01 AM (UTC)
VIP Points are automatically earned from in-game purchases, with the amount varying by item and purchase.
Spend at least 0.99 USD on gold items to get 10 VIP Points (some items may not apply).
Your points are valid until the end of the following month, so use them before they expire!
Your VIP level adjusts monthly based on your total accumulated points. Points earned through payments instantly update your VIP level, granting immediate access to benefits.
The coupon redemption feature in Gold Wing is currently available only on Android devices. iOS users can redeem coupons via an external link.
【For Android Users】
Open the Gold Wing app → Tap the gear icon (Settings) at the top right → Select “Coupon” at the bottom left → Enter your coupon code → Tap “Redeem”
【For iOS Users】
Visit the coupon redemption page: https://coupon.goldwingGame.com/ → Enter your account’s PUID and coupon code → Tap “Redeem”
※ Each coupon can only be redeemed once. Duplicate use is not allowed.
※ Rewards will be sent to your in-game Storage Box. Please note that the Storage Box can hold up to 100 items.
※ Coupons have different expiration dates, so please make sure to redeem them before they expire.
Goldwing game does not directly store or manage your account ID or password.
The ID you use to log into the game is linked through the platform account you connected with (such as Facebook, LINE, etc.).
Therefore, if you forget your ID or password, please visit the respective login platform (e.g., Facebook, LINE) to check or recover your account information.
Currently, Goldwing is a social casino game and does not offer cash withdrawal functionality.
We highly value our players’ feedback and suggestions and continuously update the game to provide a more comfortable and enjoyable gaming experience.
We will keep doing our best to bring you diverse content and enhanced convenience. Thank you for your continued support!